How Our Refund Policy Works
This refund policy explains the rules and steps for asking IPTV North to refund a purchase made on IPTV-North.com. When you buy an IPTV subscription or any digital service from us, you agree to the conditions described on this page.
Tip: our 24-hour trial exists so you can test channels, picture quality and your device before buying a plan.
When a Refund Can Be Considered
An IPTV subscription is a digital product. It is delivered instantly and cannot be sent back, so refunds are the exception, not the rule. They are never guaranteed, but IPTV North may approve one at its discretion when all three of these conditions are met:
- You are unable to access the service at all;
- You contacted our support team and went through the troubleshooting steps we gave you;
- Our team could not fix the problem within a reasonable time.
All refund requests must be sent by email to service@iptv-north.com.
Cases That Are Not Eligible
We cannot refund you in any of these situations:
- You simply changed your mind once the subscription was activated
- Your device cannot run IPTV apps or falls below the minimum requirements
- You are unsure how to use the service, the apps or our setup instructions (our installation guide can help)
- The issue comes from your internet speed, Wi-Fi, router or internet provider
- You gave us wrong information, such as an incorrect MAC address
- An outage is caused by a third-party app, an IPTV player or an app store update
- Server downtime or maintenance happens for reasons beyond our control
- You already used the 24-hour trial and then ask for a refund
Once a digital IPTV subscription has been activated, a full refund is not possible.
What We Guarantee and What We Cannot Control
IPTV North commits to:
- Stable IPTV streaming
- High-quality HD and 4K channels
- Content updated on a regular basis
- 99% uptime
Some factors remain outside our hands, and none of them gives a right to a refund:
- The third-party apps you use to open the IPTV streams
- How well your device performs
- The quality of your local internet connection
- Power failures, restrictions set by your ISP, or problems linked to a VPN
Submitting a Refund Request
Here is what we need from you:
- An email to service@iptv-north.com
- Your order number, the email address used for the purchase and an explanation of the problem
- Screenshots or a screen recording showing what goes wrong
- A chance for our support team to troubleshoot with you
If troubleshooting confirms that we cannot deliver the service to your device, we may offer one of the following:
- A partial refund
- A full refund (only in rare cases)
- A credit on your account or an extension of your subscription
We review every request individually.
Chargebacks Opened Without Contacting Us
Opening a chargeback or payment dispute before speaking to our support team has consequences:
- Your subscription is cancelled right away
- Your account may be permanently banned
- We may send the payment provider proof that the service was delivered
The best route is always to write to service@iptv-north.com first so we can settle things amicably.
Refund Timing After Approval
If your refund is approved:
- Expect processing to take 3–7 business days
- Look for it with your bank, credit card company or PayPal account
- If nothing has shown up after 7 days, let us know
Need Help With a Refund?
Questions about this refund policy or trouble with your IPTV North service? Our team is here for you.
📩 Email: service@iptv-north.com 🌐 Website: IPTV-North.com